Privacy Policy

My Crafty Ideas Enterprise and its affiliated companies, (“Zen Suous”) appreciate your interest in this Web site and other related or linked Zensuous sites (Site). Your privacy is important and we want you to understand our practices with respect to gathering information from visitors to the Site and with respect to the uses we make of that information. Please check each portion or page of the Site that you visit. Certain portions or pages of the Site may contain changes to the Privacy Statement applicable to your use of that portion or page, for example, certain applications may request additional information from you.

1.0 Information and Uses

When someone visits the Site, our web servers automatically gather information that allows the site to communicate with the visitor’s computer during the visit. We also track such information as the number of visits to the site, which parts of the site visitors select, IP address (the Internet address assigned to your computer from your Internet Service Provider), domain type, browser type (e.g., Firefox, Chrome or Internet Explorer), date and time of day. We use such information only for statistical purposes that help us design and administer the Site. This information does not disclose Personal Information that would permit us to identify or locate individual visitors.

2.0 Information Placed on Your Computer

We may store some information (commonly known as a “cookie”) on your computer when you look at or use the Site. This information facilitates customising your use of the Site and helps to avoid the need for you to re-enter your details every time you visit it. You can erase or block this information from your computer if you want to. (The ‘help’ screen in your browser or computer user manual should tell you how to do this.)

 

We use third-party advertising technology to provide ads when you visit sites upon which we advertise. This technology will not process any information that can be used to personally identify you, that is it will not include your name, address, or other personal information. When you access an ad, a “cookie” file will be stored on your computer. This information is used to help manage our on-line advertising.

3.0 Information From Children

The Site contains information that may be of special interest to children, but Zen Suous does not seek through the Site to gather Personal Information from or about persons under the age of 18.

4.0 Hyperlinks

This site has links to sites that Zen Suous does not own, control or maintain. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those sites. Similarly, we cannot be responsible for the policies and practices of any site from which you linked to our Web site. We recommend that you check the privacy policy of other sites and contact the operator if you have concerns or questions.

5.0 Dissemination of Information to Third Parties

Communicating via the Internet and sending information, products, and services to you by other means necessarily involves your Personal Information passing through or being handled by third-parties, but CBSA does not sell or distribute your Personal Information to third parties for purposes of allowing them to market their products and services to you.

 

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, deliveries, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purposes.

 

Personal data collected by Zen Suous may be transferred among its various divisions and affiliated companies, around the world. Such transfers may involve the transfer of Personal Information from countries within the European Economic Area to countries outside the E.E.A. By submitting data on the Site, the visitor provides explicit consent to these transfers, including transborder transmission of data covered by this Privacy Statement.

6.0 Data Transfers

We may transfer the Personal Information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Statement.

7.0 Sensitive Information

Zen Suous does not seek any sensitive information from visitors to our Site, unless legally required to do so, for example, in connection with recruiting or hiring. Sensitive information includes a number of types of data relating to: race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. However, if you do provide such information, Zen Suous accepts your explicit consent to use that data in the ways described in this Privacy Statement or in the ways described at the point where such information is disclosed.

8.0 Opt Out/Modify Information

You can request the removal or modification of your Personal Information by sending an e-mail to the appropriate area under ” Contact Us”. We will then make a reasonable effort to accommodate your request. As previously noted, it would be helpful to let us know the context in which you provided Personal Information.

9.0 Conditions of Use, Notices and Revisions

If you choose to visit our Site, your visit and any dispute over privacy is subject to this Privacy Statement and our General Terms of Use of our Site, including any limitations on damages, arbitration of disputes and application of law provisions. We reserve the right to change this statement at any time without notice.

10.0 Contacting Zen Suous Customer Relations

If you have any questions about the content of this Privacy Statement, please contact Zen Suous Data Privacy Office at the following address:

My Crafty Ideas Enterprise

No43, Jalan Bk 5/8

Bandar Kinrara 47100

Puchong Selangor.

Email: zen_suous@yahoo.com

Delivery policy

Zensuous aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Our aim is to have your items shipped to you as fast as possible. Therefore if you have purchased more than 1 item, you may receive your purchases at different times.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact Customer Service at inquiry@zensuous.my

 

Frequently Asked Questions (FAQ)

Q: What kind of payment options do zensuous.my offer?
 
 
METHOD 1: CREDIT CARD 
  • Online payment via NetPay (Visa or Mastercard).
  • Online payment via PayPal (Visa or Mastercard).
 
METHOD 2: BANK-IN
Offline bank-in (cash or cheque) payable to My Crafty Ideas Enterprise, please find our bank account information below:
 
Bank: MAYBANK BANKING BERHAD
Account No: 512857067513
Account Name: My Crafty Ideas Enterprise
Swift Code: NIL
 
After bank-in, please email us the scanned copy of the payment slip or fax it to us at +603 80750468 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
 
 
Q: How secure is shopping with zensuous.my ?
 
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
 
SSL encrypts your order information to avoid the decoding of that information by anyone other than zensuous.my. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https“.
 
We endeavor to make every transaction you make at zensuous.my 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at zensuous.my.
 
* SSL available only if you make payment through our payment gateway like (PayPal & NetPay)
 
 
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
 
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
 
 
Q: I have signed up to zensuous.my but cannot login with my password. Why ?
 
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at zen_suous@yahoo.com for technical assistance.
 
 
Q: I have a user account with zensuous.my but forgot my password, what should I do ?
 
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with zensuous.my. The password will be sent automatically to the registered email address.
 
 
Q: I have a user account with zensuous.my, how do I change my personal info and shipping address ?
 
Go to My Account page, login and you can modify your account details there.
 
 
Q: Can I buy from zensuous.my without creating an account ?
 
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
 
 
Q: How do I know zensuous.my latest news and promotions ?
 
Just subscribe to our newsletter, which we published monthly. 
 
 
Q: How can I unsubscribe from the newsletter mailing list ?
 
You can unsubscribe by email us at zen_suous@yahoo.com with the message title Unsubscribe and we will remove your email from the mailing list.
 
 
Q: I have received a few emails from zensuous.my. What are Orders Received, Orders Processed and Payment Receipt?
 
Order Received: This email informs you that Zensuous has received your orders and will process it as soon as possible.
Order Processed: This email confirms Zensuous has processed your order. 
Order Shipped: This email confirms that Zensuous has delivered/shipped the order to your shipping address.
 
 
Q: Can I return an item after it is delivered to me?
 
NO, There is no Return after sales Policy. Goods once delivered consider sold.
 
 
Q: I can’t find a particular product/item I want from zensuous.my online store, what can I do ?
 
Kindly contact us at zen_suous@yahoo.com or call us at 012 6991304 (Ivan Yeong) for further enquiries. We will try our best to assist you or recommend you an alternative. 
 
 
 
 
BELOW FAQ SECTION ONLY APPLICABLE IF YOU OFFER IPAY88 PAYMENT OPTION
 
Q: When I click on the button “Credit Card Payment with ipay88”, nothing happens after that. Why ?
 
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off. 
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
 
 
Q: I came across the name ipay88 in zensuous.my, what is ipay88 ?
 
<> accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.
 
 
Q: Why do I have Mobile88.com in my credit card transaction records rather than ipay88 ?
 
Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of zensuous.my. 
 
 
Q: Why Mobile88.Com is on my billing statement?
iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us.
 
Q: How do I know if my payment has gone through?
When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on customers. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
 
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with zensuous.my. It will be sent by iPay88 to the email address you have provided when entering your payment details.
 
If you receive more than one email and you have only made one purchase, please contact ipay88 and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
 
 
Q: Why my payment was declined?
This could be for many different reasons, however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined include:
– Some of the card/personal details entered does not match the information held by your Card Issuer
– You do not have enough cleared funds on your card to cover the amount of the purchase
– Your card has been reported as lost/stolen and been cancelled by your Card Issuer
– Your card has or is due to expire and has been replaced by your Card Issuer
– Your card has recently been replaced by your Card Issuer but not yet activated
– Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
– There may be a problem with your Card Issuer’s authorisation system
— You haven’t activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card
 
If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
 
If this means you are unable to pay by credit card or Online Banking through iPay88, please email us at zen_suous@yahoo.com